We believe that our role in the business relationship is like an extended arm of our customers, internationally. As the relationship matures, there is a greater degree of interdependence and inter-reliance between the companies. This requires us to carefully understand the customer's business and align ourselves to precisely meet their needs and requirements. Changes are not only required, from the point of view of infrastructure and process, but also on cultural grounds. Amnet truly recognizes the importance of having these systems in place and takes absolute care in identifying the risks well in advance, before they can surface and devise a comprehensive risk management plan.

With time and experience, we have identified some of the most relevant risks associated with offshore outsourcing and have identified various factors/solutions that enable us to mitigate these risks. Some of the most relevant issues are:

• Communication links
• Power
• System/Hardware
• Data Back-up and Security
• Multiple locations
• Holiday workings
• Untested risk management plans

We understand it is important to not just have a proper business continuity plan, but also test it periodically with mock tests, assess the performance levels and review the corrective measures necessary.