Amnet is a customer-focused company. Our client retention record is proof enough.

Our customer engagement process is unique to each project. For on-going projects with mature response mechanisms, we adopt an off-site process which is executed through telephonic, email and web-based support. For new customer engagements, we offer on-site training at client location, to enable smooth collaboration between the client's representative
and Amnet's off-shore project team in India.

Our management, technical and business development teams, make frequent visits to US and Europe to get a first-hand feel of our deliverables and service levels. Of course, our project teams are on-call and visit clients on-site, to render trouble-shooting assistance. Besides, we participate in international business exhibitions, trade fairs and seminars, to get
up-to-date on the latest practices and technologies, relating to our industry.

Amnet recognizes your reason to outsource, by committing to provide enhanced value with definite cost advantages, quick response and assured quality. Unwavering and unfailing in our service every time. Attention to detail, constant and proactive client communications and our endeavour to go beyond the meter to excel, ensures total customer satisfaction. Our client retention record is proof enough.

• We provide Web-based Status Monitoring for all our projects. Customers are assigned a unique id and password to track the progress of the project through the production phases.
• For quicker transfer of high bandwidth files, we offer a dedicated FTP server facility for clients to upload/access them.
• With a view to enhance our response times we are introducing innovative communication mechanisms like VoIP and dedicated TOLL Free Number (1-800) for anytime access to US customers.
• In addition to this, we offer 24/7, year-round, web and e-mail support.

Amnet conducts regular surveys to get feedback on Customer Satisfaction levels. The survey is personalized to the nature and requirements of the project. The feedback from such surveys translates into process improvements and quick redressal of need gaps and follow up within a 3-month time frame, tocheck, if the service is on expected lines.